FAQ and Return Policy
Can I customise my toys?
Yes, please select the Premium Ala Carte option for new toys and Ala Carte option for rental toys
How many toys are there in ala carte and subscription crates?
You can expect to receive 3-5 toys per crate according to the number of points allocated to each toy. Our team will select toys that are age relevant and worth the maximum of 6 points per crate.
How does the subscription for new toys work?
You can select the frequency of new crates to be delivered eg. 1 crate every 1, 2, or 3 months. A minimum of 3 crates is required and it will auto-renew.
Subscription crates are not customisable, but rest assured that our team will select age relevant toys for your little one.
Can I cancel my subscription midway?
Yes, you can cancel your subscription after a minimum of 3 crates are fulfilled.
Can I buy the crate as a gift?
Yes, we provide an option for you to make the purchase as a gift. It comes with a free card and an optional custom message. There is no additional charge for making it a gift.
The gift option is only available for new toys.
What is the return policy?
We will do our best to provide a 1-1 exchange of the specific item that is affected according to our stated Terms & Conditions.
All exchanges are subject to availability of stock. If an item is unavailable, we will provide you with an alternative item equivalent to the number of points of the damaged item. We do not provide cash refunds.
Is delivery included in the pricing?
For new toys, we cover delivery fees for subscription crates only.
How is payment made?
We accept credit cards in general. If you have a specific clarification, please reach out to us on email or whatsapp.